Customer Experience Overhaul

Redesigning end-to-end customer journeys, implementing omnichannel engagement, and deploying AI-driven personalisation.

Active

Owner

Emily Watson

Budget

$4.7M

Spent: $1.4M

Timeline

2024-06-01

to 2026-03-31

Progress

30%

Projects (3)

Stakeholder Communication Platform

Chris Patel · High priority

28%Active

Customer Journey Mapping

Emily Watson · Medium priority

100%Completed

Omnichannel Contact Centre

Emily Watson · High priority

0%Draft